IT
Careers
Be Part of a Team That Shapes the Future of IT
Join a Team Shaping the Future of IT
At Rize Technologies, we’ve spent more than 20 years delivering premier IT services across industries like finance, healthcare, legal, manufacturing, and government contracting. With recent growth into Bermuda and the U.S., we’re expanding our team and looking for professionals who thrive on solving challenges, adapting to change, and driving client success.
Our culture is built on adaptability, teamwork, and excellence. If you’re ready to be part of a dynamic, growing company that values both professional and personal success, this is your opportunity.
Review open jobs below, and apply today.
About the Role
- As an IT Help Desk Engineer, you’ll provide both remote and on-site support to our managed services clients. You’ll work across a wide range of technologies—servers, networks, cloud services, and more—while collaborating with senior engineers and account managers to resolve escalations, perform maintenance, and deliver improvement projects.
- Provide IT support for client applications, operating systems, and Microsoft environments (Windows Server, Exchange, SharePoint, Microsoft 365, Teams/Phone, Azure).
- Support backup and disaster recovery, including restore operations.
- Manage network-level support: WAN/LAN, firewalls, routers, VPNs, Windows 365, Azure WVD, remote access solutions.
- Monitor and respond to help desk alerts/tickets, ensuring issues are documented and resolved quickly.
- Keep clients informed about incidents, changes, and service updates.
- Contribute to team success by escalating when needed, entering time/expenses promptly, and following process best practices.
- A growing Managed IT Services company with clients in Greater Seattle & Greater Austin.
- Daily exposure to a wide variety of technical challenges.
- Flexible work environment that supports work-life balance.
- Competitive pay and benefits with opportunities for career advancement.
- A culture that recognizes effort, teamwork, and professional growth.
- 3+ years of help desk, service desk, desktop support, network admin, or related IT experience.
- Strong knowledge of Microsoft operating systems, networks, and business applications.
- Excellent troubleshooting, multitasking, and customer service skills.
- Ability to adapt quickly and match solutions to client needs.
- IT certifications (Microsoft, Cisco, CompTIA, Azure, etc.) preferred but not required.
- AA/AS in computer science or related field preferred but not required.
- Clear, confident communication (phone, video, in-person).
- Strong technical awareness and ability to prioritize effectively.
- A self-motivated approach to learning and working in a fast-paced environment.